Frequently Asked Questions

Everything you need to know about your BY FAR experience.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.

Do you offer international shipping?

Yes, BY FAR ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my leather goods?

To maintain the quality of your items, avoid prolonged exposure to direct light and moisture. Store your shoes and bags in the provided dust bags when not in use.

Are duties and taxes included in the price?

For most destinations, duties and taxes are calculated and collected at checkout. If your region is shipped on a DDU (Delivery Duty Unpaid) basis, you will be responsible for local charges upon arrival.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.